Void a Payment

What is a Void

 Voiding a payment involves canceling a transaction before it's finalized. This could be due to errors, duplicate payments, fraud concerns, insufficient funds, or customer requests. It reverses the transaction, ensuring funds aren't transferred and any mistakes are corrected before completion.

What is the difference between a Void and a Refund? 

 The main difference between a void and a refund lies in the timing and action taken. A void cancels a transaction before it's finalized, ensuring no funds are transferred. It's essentially erasing the transaction from the record. On the other hand, a refund occurs after a transaction has been completed and involves returning funds to the payer. Refunds are typically issued to correct errors, handle returns, or resolve disputes.

Void a Payment

1. Navigate to the "Payments" tab from the side menu. 

2. Find the payment that you need to void. 

3. Click the "actions" icon, located on the right of each row, and select "Void Payment"

4. You will be promoted with a modal to confirm the details, and select the cancellation reason. 

5. Click the "Confirm" button.